We accept most well known payment methods:

The Payment Pages used on our site are secure – you can safely enter your card details to pay for your order.

There might be some exceptions where certain payment methods won’t be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can’t be paid with PayPal.

If you’re using a gift card and the amount on the gift card doesn’t cover the order cost, you can pay the remaining amount with another accepted method.

If you’re using a gift card and you don’t spend the whole amount, the remaining balance will be stored on that gift card.

You can’t buy gift cards using gift cards as a payment option.

Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.

This means you can’t cancel your order or make changes to it. This includes adding or removing items, changing colors or sizes, changing delivery address, delivery option or email address on the order.

You also can contact with us by email vi.saunders40@gmail.com to Make the change

Once you’ve placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.

We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.

If you aren’t receiving emails from us, please check your junk folder and add us to your safe list.

Depending on what delivery option you selected your order might still be out for delivery.

Standard Delivery – three (3) to seven (7) working days.

Next Day Delivery – next day if you place your order before 8pm and receive your order the very next day (excludes Public / Bank Holidays). 

You can also check the status of your order using your tracking number we sent you in the confirmation email.  

Sorry to hear you’re having problems with your order.

If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours.

Please check to see if you have received a delivery card from the courier – it could have been slipped under your door, or delivered where you usually receive letters.

If you’ve checked for the card and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact us and we’ll be happy to help.